We work with human beings - not bundles of skills, certifications and generic answers to brainless interview questions. They take out the human element - which is the whole point of the conversation! They both take the heart and juice out of the interview. I disapprove of questions that begin with "Tell me about a time when." almost as much as I disapprove of automated phone-screening software. That being said, you could be asked the same question on a live interview, and every job-seeker has to expect to hear some variation on the question "Tell me about a time when you solved a problem on the job." I would quit being an HR person before I would ask a job candidate to answer context-free, scripted questions into a machine. If somebody has a job opening but they don't have time to talk with you live, they don't deserve your talents. We have reached a sad point in our history when we think it's acceptable to subject job-seeking professionals to an automated telephone screening interview. Sign up here to get top career advice delivered straight to your inbox every week.
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